Home Office Translator (trading name of First Elite Global T.E.P Services LLC)
These Terms and Conditions (“Terms”) apply to all orders placed with us via www.homeofficetranslator.co.uk, email, WhatsApp or any other written channel we accept.
1. About us
1.1 We are First Elite Global T.E.P Services LLC, trading as Home Office Translator (“we”, “us”, “Supplier”).
1.2 Contact: hello@homeofficetranslator.co.uk
2. Definitions
In these Terms:
· Client / you means the person or entity placing an order for Services.
· Consumer means an individual acting wholly or mainly outside their trade, business, craft or profession.
· Client Materials means any documents, files, images, scans, recordings, instructions or information you provide to us.
· Deliverables means the output we supply (e.g., translated documents, certified translation, proofreading edits, transcription text, PDF files, hard copies).
· Order means your request for Services (including any quote you accept).
· Services means translation (including certified translation), proofreading, transcription, subtitling, formatting/DTP and any other language services we agree to provide.
3. Forming a contract
3.1 These Terms apply to every Order unless we agree otherwise in writing.
3.2 Any price on our website or in a quote is an invitation to treat. A legally binding contract forms when we accept your Order by sending written confirmation (including email) or by starting work, whichever happens first.
3.3 Each accepted Order is a separate contract.
4. Scope of Services
4.1 We will provide the Services described in the Order/quote. Anything not expressly included is excluded.
4.2 If you request additional work (e.g., extra pages, revised files, formatting changes, extra certification copies, extra languages, expedited delivery), we may charge an additional fee and/or revise deadlines.
5. Your obligations
5.1 You must provide complete, accurate and legible Client Materials (including all pages).
5.2 You must ensure names, addresses, numbers and spellings are correct and match your source documents.
5.3 You must inform us of any special requirements (e.g., UKVI/Home Office submission, formatting/certification wording, deadlines) before you place the Order.
5.4 You warrant you have the right to provide the Client Materials and that our use of them to deliver the Services will not infringe any third-party rights or laws.
5.5 You are responsible for keeping backups of Client Materials. We are not liable for loss of Client Materials unless caused by our negligence.
6. Turnaround times and delivery
6.1 Any delivery times are estimates unless we expressly agree a guaranteed deadline in writing.
6.2 Deliverables will be supplied in the format stated in the Order (e.g., PDF by email).
6.3 If you order hard copies (e.g., posted certified translations), you must provide a correct delivery address and contact details.
6.4 You must notify us within 7 days of dispatch if hard copies are not received or are damaged/incorrect.
7. Quality, reviews and corrections
7.1 We will provide the Services with reasonable skill and care.
7.2 Translation and related Services can involve judgement and are not an exact science. We do not guarantee acceptance by any third party authority unless we expressly confirm this in writing.
7.3 You must check Deliverables promptly. If you believe there is an error caused by us, you must notify us within 14 days of delivery with clear details.
7.4 If we confirm an error is our fault, we will correct it at no additional cost.
7.5 Changes caused by missing pages, unclear scans, incorrect information supplied by you, changed instructions, or new requirements from a third party are treated as chargeable revisions.
8. Pricing, payment and taxes
8.1 Prices are as agreed in the Order/quote and are based on the information you provide (e.g., page count/word count, complexity, certification type, turnaround time).
8.2 Unless otherwise agreed, payment is due in advance before work starts. If we grant credit terms, invoices are payable within 30 days.
8.3 Prices are exclusive of VAT or other applicable taxes unless stated otherwise. Taxes will be added where applicable.
8.4 You must pay without set-off, deduction or withholding except where required by law.
8.5 If payment is late, we may suspend delivery and/or charge interest and recovery costs where permitted.
9. Consumer cancellation rights (14-day cooling-off period)
This clause applies only if you are a Consumer.
9.1 You have the right to cancel this service contract within 14 days from the day the contract is formed.
9.2 Immediate start of Services — express request and acknowledgement
Because translation/certification work is typically started immediately after ordering, you agree that by agreeing to the terms and conditions.
You:
request that you begin the translation service immediately.
acknowledge that once the service is fully performed within the 14-day cancellation period, I will lose my right to cancel.
9.3 If you request immediate start and then cancel within the 14-day period after we have started work, you must pay a proportionate amount for the Services provided up to the point you cancel.
9.4 If you request immediate start and the Services are fully performed within the 14-day period, you will lose your right to cancel once full performance is complete (provided you gave the express request and acknowledgement above).
9.5 To cancel, email hello@homeofficetranslator.co.ukwith your name, Order reference and a clear statement that you wish to cancel.
10. Cancellations and refunds (Business Clients and non-Consumer situations)
10.1 If you are not a Consumer, cancellation rights depend on this clause.
10.2 If you cancel before work starts, we will refund amounts paid minus any non-recoverable third-party costs and payment processing fees (if applicable).
10.3 If you cancel after work starts, you must pay for work completed and any committed costs; if work is substantially complete, you may be charged up to the full Order value.
10.4 Where Deliverables have already been supplied, no refund is due except for verified errors under clause 7.
11. Confidentiality
11.1 We will treat Client Materials and Deliverables as confidential and use them only to provide the Services, except where disclosure is required by law or you consent.
12. Data protection
12.1 We process personal data in accordance with our Privacy Policy (available on our website) and applicable data protection laws.
12.2 You should not send special category/sensitive personal data unless necessary for the Services. If you do, you consent to our processing of it to fulfil the Order.
13. Intellectual property
13.1 You retain ownership of Client Materials. You grant us a licence to use and (where necessary) modify Client Materials solely to provide the Services.
13.2 Subject to full payment, we assign to you any intellectual property rights we own in the Deliverables.
14. Limitation of liability
14.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
14.2 If you are a Consumer, we are responsible for foreseeable loss and damage caused by us. We are not responsible for losses that are not foreseeable or for business losses.
14.3 If you are a Business Client, our total liability arising out of or in connection with an Order is limited to the fees paid for that Order.
14.4 We are not liable for indirect or consequential losses, loss of profits, loss of business, loss of goodwill, or loss of data (unless the law requires otherwise).
15. Force majeure
15.1 We are not liable for delay or failure to perform due to events beyond our reasonable control (including internet outages, power failures, third-party service interruptions, and events affecting suppliers or subcontractors).
16. Notices
16.1 Notices must be in writing. Notices to us must be sent to hello@homeofficetranslator.co.uk Notices to you will be sent to the email/address you provided.
17. General
17.1 Entire agreement: these Terms and the accepted Order/quote form the entire agreement and supersede prior discussions.
17.2 Assignment: you may not transfer your rights/obligations without our written consent.
17.3 Severability: if any clause is unenforceable, the rest remains effective.
17.4 Third party rights: no third party may enforce these Terms.
18. Governing law and jurisdiction
18.1 These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that Consumers may also benefit from mandatory protections in their country of residence where applicable.